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Catalyst Center
Overview

Cisco Catalyst Center (Formerly Cisco DNA Center)

Feature Overview

The Cisco In Product Support offers a set of tailored features for the Cisco Catalyst Center to enhance troubleshooting and support operations. This documentation covers four key features: file uploads, screen recording, HAR logs capture, case opening directly from the troubleshooting section, general case opening, and smart tips within the portal.

Explore detailed explanations of these use cases in the section titled "Use Cases".

Supported Versions for the Extension on the Cisco Catalyst Center

The extension has been optimized for versions 2.3.5.5, 2.3.5.6, 2.3.7.5, and 2.3.7.6. With other Catalyst Center versions, the extension will work on a best-effort basis. The extension needs to be version 1.14.0 or above for it to detect the Catalyst Center.

Key Features

  1. Case Management: Open, view, and manage Cisco support cases directly from the Chrome extension interface.
  2. Screen Recording: Record your screen, including audio and screenshots, to visually communicate issues to TAC.
  3. HAR Log Collection: Collect browser HAR logs to capture detailed information that helps in diagnosing problems.
  4. Seamless Integration: Integrate with Cisco Catalyst Center for a cohesive support experience.

Installation Steps

  1. Download and Install: Visit the Chrome Web Store, search for "Cisco In Product Support" and click "Add to Chrome."
  2. Enable the Extension: Ensure the extension is active by checking the Chrome extensions menu.
  3. Activate the Extension: Navigate to a supported Cisco product like Cisco Catalyst Center and authenticate via Cisco.com to activate the extension.

Using the Extension

  • Open Support Cases: Easily open a new support case and submit details directly from the extension interface.
  • Record Screen Sessions: Capture your screen activities with optional audio explanations to provide detailed insights for TAC.
  • Collect HAR Logs: Generate and upload HAR logs to assist in troubleshooting issues with detailed browser information.

Explore detailed explanations of these use cases and steps in the next section of this documentation.

Use CasesUse Cases