TAC Point of Presence Widget (Guided Workflow)
- Digital Self-Guided Support:
The in-app widget (TAC Point of Presence) enables you to obtain digital self-guided support. By analyzing the content on the current page or generating additional context through user queries and responses, the Cisco In Product Support can:- Proactively offer alerts.
- Identify vulnerabilities.
- Suggest relevant articles related to your current configuration efforts.
Example Usage:
Collaboration Solutions Analyzer: Upon navigating to the Collaboration Solutions Analyzer, the widget automatically loads after login and provides self-guided support to resolve common technical issues, with step-by-step instructions empowering you to implement solutions independently.
The Collaboration Solutions Analyzer provides self-guided support for resolving common technical issues, empowering users with step-by-step instructions to independently implement solutions.
- Navigate to the page and CUCM Certificate Planner tool or Ungraceful Shutdown Tool.
- Usage 1:
Self-Service TAC Workflows > CUCM Certificate Planner Tool
- Usage 2:
Self-Service TAC Workflows > Ungraceful Shutdown Tool
