Field Notice Director
Overview
The Cisco In Product Support is designed to streamline and enhance the support experience for Field Notice Director. This guide provides a detailed, step-by-step walkthrough for installing the extension, authenticating it, and utilizing its features such as opening support cases, recording screens, and collecting browser HAR logs. By following these instructions, users can quickly and efficiently capture and share necessary information with Cisco's Technical Assistance Center (TAC) to expedite issue resolution.
Key Features
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Case Management: Open, view, and manage Cisco support cases directly from the Chrome extension interface.
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Screen Recording: Record your screen, including audio and screenshots, to visually communicate issues to TAC.
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HAR Log Collection: Collect browser HAR logs to capture detailed information that helps in diagnosing problems.
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Case List: View, track, and monitor case details and status updates for all created cases.
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Seamless Integration: Integrate with Cisco XDR for a cohesive support experience.
Installation Steps
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Download and Install: Visit the Chrome Web Store, search for "Cisco In Product Support" and click "Add to Chrome."
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Enable the Extension: Ensure the extension is active by checking the Chrome extensions menu.
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Activate the Extension: Navigate to a supported Cisco product like Cisco FNC and authenticate with your user ID to activate the extension.
Explore detailed explanations of these use cases and steps in the next section of this documentation.