Release Notes
Stay updated with the latest features, improvements, and bug fixes by reviewing the release notes below for the Cisco AI Assistant for Support. Each release brings enhancements to ensure a more seamless support experience.
Version: 1.53.0, 21st August 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Resume tour on dynamic | Resume product tour from last available DOM element when steps depend on dynamic rendering. |
| Generic for all supported products | Enable custom tooltip styling | Enable support for custom CSS styling in tooltips. |
| Generic for all supported products | Integrate AWS centralized proxies | Integrate AWS centralized proxies to simplify CSP policies. |
| Generic for all supported products | Upgrade harbor, fix visibility | Upgrade harbor package and fix visibility issues for chrome 139+ compatibility in the extension. |
Version: 1.52.0, 07th August 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Support new SR series | Support new SR number series in CSOne case tags Script. |
| Generic for all supported products | Update to Cisco branding | Update branding to Cisco In Product Support across all platforms. |
Version: 1.51.0, 31st July 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Migrate shepherd to AWS | Migrate shepherd extension from MongoDB Atlas APIs to AWS APIs to ensure uninterrupted functionality post-deprecation. |
| Generic for all supported products | Resume tour from last | Resume product tour from last available DOM element when steps depend on dynamic rendering. |
| Generic for all supported products | Migrate cDAP API Lambda | Migrate the campaign cDAP data API to an AWS Lambda function. |
| Generic for all supported products | Encapsulate overlay CSS styles | Encapsulate all overlay custom global styles within a dedicated CSS wrapper to avoid bleeding of styles. |
| Generic for all supported products | Enhance tag evaluation logic | Enhance tag evaluation to support array of strings and advanced operators for campaign audience targeting. |
| Generic for all supported products | Consolidate AWS API endpoints | Optimise the AWS URL's to use the single API Endpoint to restrict the CSP. |
| Generic for all supported products | Update regex for TAC | Update regex patterns to support 7xxxxxxxx TAC SR numbers. |
Version: 1.50.0, 24th July 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Visualize use case adoption | Implement visualization of case open requests per use case, allowing product owners to identify high-adoption use cases. |
| Generic for all supported products | Track overlay workflow loading | Implement loading time tracking for Overlays and Workflows on Cylon Metabase Dashboard. |
| Generic for all supported products | Log emails for dashboard | Store user email address in database logs for display on Cylon Metabase dashboard. |
| Generic for all supported products | Secured, compliant UI refactor | Refactored UI to Remove inner HTML enhancing security, ensuring CSDL compliance, and maintaining performance. |
Version: 1.49.0, 18th July 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Track overlay and workflow loading | Track loading times for both overlays and workflows on In-Product Support Cylon Dashboard. |
| Generic for all supported products | Custom CSS Banner Support | Enable custom CSS Support for for banners based on CDAP custom css configurations. |
| Generic for all supported products | Dynamic tooltip icon sizing | Ensure tooltip icon size should be dynamic based on cdap configuration. |
Version: 1.48.0, 10th July 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Firewall | Automated RADKit SN Provisioning | Enable automated RADKit Serial Number provisioning and notification for TAC engineers via Firewall. |
Version: 1.47.0, 03rd July 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | New fields added to engagement log | Added new fields to engagement log to display more information on the Cylon Dashboard so that product owners can identify which use cases have higher adoption. |
| Generic for all supported products | API for adding tags | Implement API for Adding Tags to User Sessions and Enforcing Audience Targeting in cDAP. |
| Generic for all supported products | Icon options added | Additional icons added for creating Tooltips. |
| Generic for all supported products | Product tours interface and functionality | Improvements to Product Tours interface and Functionality for Browser extension and native embed. |
| Generic for all supported products | Prevent product styles from penetrating overlay styles | Prevent Product Styles from Penetrating Overlay Styles, so that product-specific CSS does not overwrite the overlay styles. |
Version: 1.46.0, 27th June 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| SD-WAN | AWS API for recommended release notifications | Integrate backend AWS api for dynamic recommended release notifications for SDWAN. |
| Generic for all supported products | 'Displayed' event tracking for tooltip campaigns | Fixed missing ‘Displayed’ engagement event tracking log for tooltip campaign. |
Version: 1.45.0, 19th June 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Modals feature for campaigns through cDAP | Integrate Modals feature for SMEs to present targeted modal type of campaigns through cDAP. |
| Generic for all supported products | Engagement types updated | Update engagement types to improve clarity and usability on In-Product Support Cylon Dashboard. |
Version: 1.44.0, 13th June 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| SD-WAN | Product Onboarding SD-WAN | SD-WAN onboarded as supported product for Shepherd Browser Extension and Native Embed (CDN Delivery). |
| SD-WAN | Admin tech support | Added "Upload Admin Tech" option on generic case open via Extension, redirecting to SDWAN admin tech page with file upload support. |
| SD-WAN | Certificate Expiry Notification | Added tool tip on SDWAN certificate page to notify users of certificates expiring within 30 days. |
| SD-WAN | Recommended release notification | Added tooltip and recommended release logic on SDWAN upgrade page to alert users when upgrading to non-recommended releases, with improved workflow. |
| SD-WAN | NTP configuration check | Added NTP configuration validation in SDWAN pages with tooltip warning if NTP server is missing. |
| SD-WAN | Pcap upload to tac case | Added option to upload pcap from Troubleshooting directly to TAC case in SDWAN. |
| Generic for all supported products | Browser/extension version detection with update prompt | Integrated the detection of current browser version and extension version. If either is outdated, a user interface prompt is displayed, advising users to update their browser or extension to the latest version. |
| Generic for all supported products | Rebrand External Messaging to "Cisco AI Assistant for Support" | Rebranded all external messaging to "Cisco AI Assistant for Support" in Shepherd Extension and Native Embed. |
| Generic for all supported products | Supported products link updated | Updated the support product link for the extension to the inproductexperience website to provide users with information on supported products. |
| Generic for all supported products | Disabled Intercom Widget does not reappear | Ensure intercom widget does not reappear after being disabled. |
Version: 1.43.0, 29th May 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Move Single Guided Workflow Overlays to cDAP | Integrate single guided workflows by CDAP portal to make it more dynamic and configurable, enabling easier workflow management. |
| Catalyst Center | Information message for installation of ‘Support Services’ package to enable RADKit | Added Information message to clarify that the 'Enable RADKit' option on the Catalyst Center requires the 'Support Services' package installation to inform customers. |
| Catalyst Center | “Cisco DNA Center“ is passed as entitlement for virtual appliances. | Modified the entitlement logic to pass Cisco DNA Center for entitlement if Catalyst Center is a virtual appliance, instead of passing a serial number (SN). |
| Catalyst Center | Case Open pop-up UX rendering | Fixed improper UX rendering for case-open on CatC with pop-up blockers enabled, ensuring a consistent user experience. |
Version: 1.42.0, 19th May 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Single Product Tour | Implemented a Single Product Tour through the CDAP portal & Shepherd Extension to create a more dynamic and configurable experience boosting user engagement. |
| Generic for all supported products | Upload to Case Popup Titles | Revised the Upload to Case popup titles by replacing SR with Cisco Support Case to enhance user clarity. |
| Generic for all supported products | Bot Help Text Behavior | Modified the help text on the bot icon so that it disappears when engaging with the bot and reappears when not engaged. |
| Generic for all supported products | User Context Security | Enhanced security by implementing user context API invocation with SSO/JWT tokens to reduce the risk of user impersonation. |
| Generic for all supported products | Referrer Flag for Buff Widget | Introduced referrer flag to user context for tracking product launch source in the buff widget. |
| Generic for all supported products | Guided Workflow Widget Position | Confined the Guided Workflow widget within the visible page boundaries and ensured it remains consistently positioned. |
Version: 1.41.0, 11th April 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | File Upload and RADKit Tags | Added CSA_E_FileUpload_Local and CSA_E_RADKit tags for local file upload and RADKit features to improve tracking and analysis. |
| Generic for all supported products | Overlay Metrics Enhancement | Enhanced overlay metrics to improve clarity and accuracy in Metabase dashboards. |
| Generic for all supported products | Metadata Extraction Flag | Introduced a flag to enable continuous checking for metadata extraction logic and manage value updates efficiently. |
Version: 1.40.0, 4th April 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | User Analytics for Overlays | Implemented user analytics for syslog interactive overlays to facilitate usage tracking in the metadata dashboard. |
| Generic for all supported products | Cisco Digital Adoption Platform | Introduced CDAP - Cisco Digital Adoption Platform for contextual overlays and proactive support. |
| Firewall | Proactive Popup Alignment | Modified proactive pop-up alignment for Firewall to improve user integration. |
| Generic for all supported products | Custom Overlay Migration | Migrated all the existing use cases to custom overlay. |
Version: 1.39.0, 28th March 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Engagement Logs | Enhanced engagement logs for overlay metrics to improve clarity and accuracy in Metabase dashboards. |
| Catalyst Center | RADKit Role Update | Changed the RADKit role to Super Admin, granting TAC Engineers administrative access to Catalyst Center devices to improve system log capturing. |
| Generic for all supported products | Case Number Search Improvements | Displayed loading status during Cisco Support Case list loading and updated messages for case number search to enhance user experience. |
Version: 1.38.0, 20th March 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Magnetic Design for Popups | Implemented Magnetic design for the popup, ensuring alignment with the framework adopted by products in the Security space to drive enterprise adoption. |
| Generic for all supported products | Case Details and SCM Fields | Modified the case details and optional SCM fields for Syslogs during the case open cross-launch to improve the case information. |
| Generic for all supported products | Workflow Session Management | GWF close session using window message listener so that workflow can be closed. |
| Generic for all supported products | Product Detection Optimization | Optimized product detection rules for precise identification of supported products and reduced false detections. |
| Generic for all supported products | Load More Button Fix | Modified the load more button to disable it when no further data can be loaded, ensuring consistent and intuitive user interaction. |
Version: 1.37.0, 6th March 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Magnetic Theme for Refresh Pop | Updated the Magnetic theme for Refresh Pop on Intercom to enable enhanced user interface and functionality. |
| Generic for all supported products | Cisco Support Case List Enhancements | Enhanced Cisco Support Case list with more Cisco Support Cases loaded per page and full Cisco Support Case number search for better efficiency and user experience. |
| Generic for all supported products | Dependency Integrity in CI/CD | Ensured lock files are committed and verified dependency integrity in CI/CD. |
| WLC | Guided Workflow Tooltip Update | Modified the guided workflow tooltip message on the WLC to enhance user engagement. |
Version: 1.36.0, 20th February 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Catalyst Center | CSA Integration | Implemented integration of Catalyst Center version 2.3.7.6+ with Cisco Systems Analytics (CSA) to enhance syslog message descriptions to prevent high severity issue escalation. |
| Generic for all supported products | Migration Video | Integrated an embedded video that demonstrates how to migrate Cisco access points from Catalyst mode to Meraki mode. |
| Secure Endpoint | File Upload and Case Open | Implemented file upload and case open features on the Secure Endpoint events page. |
| Generic for all supported products | Activation Popup Fix | Resolved activation popup persistence issue so that it disappears after user sign-in. |
| Generic for all supported products | RADKit Popup Alignment Fix | Fixed the RADKit association popup misalignment so that it appears in the center of the screen. |
Version: 1.35.1, 18th February 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Magnetic Theme for Proactive Popups | Implemented Magnetic theme for proactive pop-up extension and enabled Intercom for the new XDR portals. |
| Generic for all supported products | Magnetic Theme for Refresh Pop | Implemented Magnetic theme for Refresh Pop on Intercom-enabled products. |
| Catalyst Center | RCA Bundle Upload Fix | Resolved the problem with RCA bundle file uploads on the Catalyst Center. |
Version: 1.35.0, 14th February 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Service Request Drop-Down | Implemented a drop-down list for service requests in file uploads to help users easily identify and select the correct Cisco Support Case for their uploads. |
| DNAC | RADKit SN Enablement | Orchestrated RADKit SN Enablement and Notifications to TAC Engineers on DNAC. |
| Generic for all supported products | Cisco Support Case Number Validation | Validated the Cisco Support Case number before uploading a file to ensure the user uploads to an active and correct Cisco Support Case. |
| WLC | GWF Stability | Ensured stability of GWF re-run to prevent bot crashes on WLC. |
Version: 1.34.0, 6th February 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Input Validation | Implemented input validation to mitigate security risks identified in VAPT. |
| Generic for all supported products | Sonar Security Fixes | Resolved bugs and security hotspots in Sonar to improve code quality and security. |
Version: 1.33.0, 28th January 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Database Collection Name Update | Updated database collection name for consistency to align with standard naming convention. |
Version: 1.32.0, 23rd January 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Unsupported Products Banner | Enhanced customer understanding of 'Unsupported Products' with a banner in the extension popup. |
| Generic for all supported products | Popup Design Alignment | Aligned extension popup design with Magnetic/Harbor design for better user integration. |
| Generic for all supported products | Interactive Tooltips and Callouts | Improved user engagement by incorporating interactive tooltips and callouts highlighting CSP limitations, while ensuring the GWF remains open after a refresh. |
| Generic for all supported products | Upload Validation Tool Log | Ensured the extension collects the Upload validation tool log after a case is created so that the logs are uploaded to the case. |
Version: 1.31.0, 9th January 2025
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Enterprise UUID Display | Displayed the UUID of the enterprise from Security Cloud Control in the overview tab, allowing users to easily copy it for reference and use. |
| Generic for all supported products | Upload to Case Popup UI | Updated the Upload to Case popup UI to ensure it aligns with the SCCM product page's Dark theme. |
Version: 1.30.0, 19th December 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | CSP Limitation Tooltip | Displayed a refresh message in the tooltip for the CSP limitation on GWF upon the first instance, ensuring the user can view the GWF after refreshing the page. |
| Generic for all supported products | Maintenance Mode | Implemented the maintenance mode feature to temporarily pause application services during updates or releases, preventing conflicts and data loss. |
| Generic for all supported products | Upload to Case Arrow Fix | Made the Upload to Case arrow icon clickable, allowing users to upload a file by clicking on the icon. |
| Generic for all supported products | RCA Bundle Warning Fix | Resolved the issue of duplicate RCA bundle warning messages that appear during log uploads. |
Version: 1.29.0, 12th December 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Screen Recording Notification | Implemented pop-up notification for initiating screen recording on HTTP Proxy RADKIT URL detection for unsupported products. |
| Generic for all supported products | Persona-Based Flow Logic | Implemented persona-based flow logic to limit access for internal users, controlling RADKit acknowledgement display for proxy URLs to enhance audience segmentation. |
| Generic for all supported products | Tooltip and Workflow Tracking | Integrated code to track interactions with tooltips and guided workflows injected by the simple rules engine, enabling detailed tracking within products and portals. |
| Generic for all supported products | File Mime Type Validation Removal | Removed file mime types validation for file upload on the extension. |
Version: 1.28.0, 5th December 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| Catalyst Center | Supported Product Enablement | Enabled Catalyst Center as a supported product. |
| Generic for all supported products | Front-End Dependencies Upgrade | Upgraded Front-End dependencies to the latest versions for improved maintenance and optimization. |
Version: 1.27.0, 28th November 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Screen Recording Pop-Up | Implemented a pop-up to start screen recording on HTTP proxy RADKIT URL detection. |
| Generic for all supported products | MongoDB Settings API | Implemented API to fetch common settings from MongoDB, facilitating efficient data retrieval and management. |
| 9800 WLC | Embedded Video Tooltip | Integrated an embedded video tooltip that shows how to replace 9800 unit in online HA-SSO so that users can reestablish redundancy after RMA. |
| Generic for all supported products | HAR Logs Local Download | Added a local download option for the HAR Logs feature, enabling users to save logs directly to their devices for offline analysis. |
| Generic for all supported products | HAR Log Upload Fix | Fixed issue with HAR Log File Upload stalling at 100%, enabling users to upload logs. |
Version: 1.26.0, 21st November 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | RADkit Acknowledgement Banner | Displayed the RADkit acknowledgement banner for TAC Engineers upon HTTP proxy detection to obtain explicit confirmation and consent from the customer. |
| Generic for all supported products | Generic File Upload Option | Added a generic file upload option to enable the upload of local files to a Cisco Support case. |
| 9800 WLC | Log Collection Tooltip | Integrated an embedded video tooltip for log collection so that users can easily identify and know how to use troubleshooting tools in 9800 WLC. |
| Generic for all supported products | Screen Recording Local Download | Implemented a local download option for screen recordings to enhance user accessibility. |
| Generic for all supported products | Debugger Activation Tooltip | Displayed tooltip on extension prompt to inform users about debugger activation when Intercom is enabled. |
Version: 1.25.0, 14th November 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | API Error Notifications | Sent notifications only for API-related errors to limit false positives. |
| Generic for all supported products | Tooltip Update | Updated tooltip on field notice pages to display "Device Serial Number" instead of "Cisco LAN Wireless Controller". |
| Generic for all supported products | Clickable Tooltips | Made the entire tooltips of iframe clickable so that clicking a tooltip refreshes the page to enhance user interaction. |
| Generic for all supported products | Proactive Popup Design | Aligned proactive popup design with Magnetic/Harbor design for better user integration. |
| Generic for all supported products | Tooltip Positioning | Improved tooltip positioning for the action items in the extension popup. |
| Generic for all supported products | MIME Type Validation Fix | Fixed MIME type validation error for ZIP and 7z file uploads on Windows. |
Version: 1.24.0, 6th November 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Focus Effect Highlighting | Implemented focus effect highlighting for modals and tooltips for enhanced user experience. |
| Generic for all supported products | Video Render Refresh Message | Displayed refresh message for video render failure due to CSP issue on the first instance. |
| Generic for all supported products | Guided Workflow Styling | Added unique stylings to guided workflow overlays to differentiate the look and feel between embed and guided workflows experience. |
| Generic for all supported products | Pop-Up Blocker Warning | Detected and warned about Pop-Up blocker before Screen Recording or Case Open with steps to help users disable the popup blocker. |
| Generic for all supported products | Activation Pop-Up UI | Updated the activation pop-up UI design to match the current product theme and maintain consistent sizing. |
| Generic for all supported products | SAST Scan Automation | Enabled SAST scan automation in Jenkins to streamline CSDL compliance. |
Version: 1.23.0, 18th October 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | Metadata Extraction | Enhanced metadata extraction with REGEX capture groups for dynamic element identification. |
| WLC, Firepower, Secure Endpoint | Hover Highlight | Implemented hover highlight for injected icons on WLC, Firepower, and Secure Endpoint. |
Version: 1.22.1, 11th October 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | CSA-E Control | Disabled CSA-E when both Native Embed and Extension are detected on supported products for proper feature control. |
Version: 1.22.0, 10th October 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| WLC | CSP Rules Adjustment | Adjusted CSP rules for WLC URL with Port to ensure video content loads after browser refresh. |
| Generic for all supported products | Extension Enablement Message | Disabled action buttons and displayed enable extension message when the extension is not enabled for continued use. |
| Generic for all supported products | Buff Context API Fix | Fixed credentials placement in request header for buff context API to ensure proper functionality. |
| Generic for all supported products | Buff Collection Settings | Implemented fix to prevent API from enabling buff on URL despite buff collection settings, ensuring alignment with buff collection configurations. |
Version: 1.21.0, 4th October 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| Generic for all supported products | HAR and Screen Recording Indicator | Indicated ongoing HAR and Screen Recording by blinking the extension icon in red. |
| WLC | File Upload Button | Injected file upload button next to export command highlight in WLC for streamlined case file uploads. |
| Generic for all supported products | Front-End Dependencies | Upgraded Front-End dependencies to the latest versions for improved maintenance and optimization. |
| Generic for all supported products | Upload to Case Button | Fixed DOM changes to enable the ‘Upload to Case’ button for new instances in the Generate Troubleshooting Files task section. |
Version: 1.20.0, 26th September 2024
| Product | New/Modified Feature | Description |
|---|---|---|
| 9800 WLC | Certificate Management Tooltip | Integrated an embedded video tooltip for certificate management so that users can easily upload, import, and renew certificates for web auth and web admin in 9800 WLC. |
| 9800 WLC | WPA3 Configuration Tooltip | Integrated an embedded video tooltip for WPA3 configuration so that users can understand the types of WPA3 and their configuration in 9800 WLC. |
| Generic for all supported products | HAR Logs | Improved request scoping to resolve missing response data in HAR Logs. |
Version: 1.19.0, 18th September 2024
| Product | New/Modified Feature | Description and Documentation Link |
|---|---|---|
| Cisco.com Field Notices | Guided Workflow In Portal | Enhanced tooltip icon for GWF Bot launch next to Document ID in `FN72424 (opens in a new tab)`, driving better user adoption. |
| Cisco.com Field Notices | Guided Workflow In Portal | Integrated Field Notice check bot within the Portal BUFF Modal to enhance user interaction with the bot. |
| Generic for all supported products | HAR Logs Capture | Fixed HAR Log Collection to reset on Sign Out and Extension Version Enable/Disable for improved data handling. |
Version: 1.16.0, August 2024
| Product | New/Modified Feature | Description and Documentation Link |
|---|---|---|
| Cisco.com Field Notices | Guided Workflow In Portal | Auto-trigger the buff modal on page load FN72424 (opens in a new tab) so users don't have to click, enhancing user engagement and reducing friction. |
| Catalyst 9800 Series Wireless LAN Controllers | Smart Tool-tips | Fixed broken overlay issue on WLC by updating the CSP from the database, allowing overlays to display correctly, ensuring uninterrupted access to essential information. |
| Cisco.com Field Notices | Guided Workflow In Portal | Implementation of guided workflows in Portal modal to enhance user self-service on field notice pages. |
| Generic for all supported products | Case Open and File Upload | Included product version data in the problem description and SCM optional fields during case open cross-launch to improve case details. |
| Generic for all supported products | Screen Recording | Fixed screen recording source application change during Stop and Case Open to ensure consistent recording sources and correct file uploads. |
| Generic for all supported products | SSO Authentication | Enhanced extension logo with grey indicator for unsupported products to improve user awareness. |
| Generic for all supported products | SSO Authentication | Added `Satisfied`/`Not Satisfied` button in CSA-Extension to get user feedback. |
| Generic for all supported products | SSO Authentication | Added Webex QnA room icon to CSA-Extension to provide user access to join Webex Q&A space. |
| Generic for all supported products | Case Open and File Upload | Implemented filename validation to prevent incomplete case file uploads. |
Version: 1.12.0, July 2024
| Product | New/Modified Feature | Description and Documentation Link |
|---|---|---|
| Cisco Secure Firewall Catalyst 9800 Series Wireless LAN Controllers Cisco.com Portal XDR | Screen Recording | Implemented Screen Recording feature on `WLC`, `Firepower`, `Cisco-FN`, and `XDR` products, allowing users to provide visual evidence for support cases. |
| Catalyst 9800 Series Wireless LAN Controllers | HAR Logs Capture | Enabled extension to capture and upload browser HAR logs for `WLC` product to facilitate issue troubleshooting. |
| Generic for all supported products | SSO Authentication | Added `Discover Supported Products` link in extension box, pointing to the supported products page on the website. |
| Generic for all supported products | Case Open and File Upload | Replaced `Open Case` title across all products with `Open Cisco Support Case` for consistent terminology. |
| Generic for all supported products | Case Open and File Upload | Enhanced error messaging and debugging information for case file upload failures to clarify error causes. |
| Generic for all supported products | Smart Tool-tips | Ensured overlay responsiveness to enhance user interface consistency. |
| Generic for all supported products | Case Open and File Upload | Implemented filename validation to prevent incomplete case file uploads. |
Version: 1.8.0, June 2024
| Product | New/Modified Feature | Description and Documentation Link |
|---|---|---|
| Cisco.com Field Notices | Smart Tool-tips | Added a tooltip in Cisco field notice page for navigating users to the suggested video. |
| Catalyst 9800 Series Wireless LAN Controllers | Case Open and File Upload | Corrected bug that caused the screen to get stuck in the "preparing file" stage. |
| Generic for all supported products | SSO Authentication | Added tooltip on Enable/Disable icon in the browser extension box for additional clarification. |
| Generic for all supported products | Product Detection Logic | Enhanced URL-based product detection logic by excluding the query parameters. |
| Catalyst 9800 Series Wireless LAN Controllers | Case Open and File Upload | Enabled File upload and case open features on C9800 WLC Packet Captures and File Manager sections. |
Version: 1.6.0, May 2024
| Product | New/Modified Feature | Description and Documentation Link |
|---|---|---|
| Generic for all products | Case Open File Upload | Product name will now be stored in the database during case open and case file upload. |
| Generic for all products | SSO Authentication | Enhanced security by encrypting the userid_host combination. |
| Generic for all supported products | SSO Authentication | Resolved issue so the extension no longer spins indefinitely on the Chrome Store URL. |
| Catalyst 9800 Series Wireless LAN Controllers | Case Open | Removed CECID storage in the database to enhance data management security. |
| Catalyst 9800 Series Wireless LAN Controllers | Case Open | Completed enhancements to improve the extension's performance when cross-launching to SCM. |
Version: 1.1.0, 20th April 2024
- Resolved an issue where the debugger pop-up was not displaying correctly on certain product pages.
- Released v1.1.0 on the Google Chrome Store.
Version: 1.0.1, 10th April 2024
- Enhanced the overall performance of the extension, reducing load times and improving response times during data extraction and case handling.
- Updated and simplified the UI of the pop-up for the browser extension as part of v1.0.1.
Version: 1.0.0, 2nd April 2024
- Initial launch on the Chrome Store of v1.0.0.