Native Embed: Release Notes
Stay updated with the latest features, improvements, and bug fixes by reviewing the release notes below for the Cisco AI Assistant for Support. Each release brings enhancements to ensure a more seamless support experience.
Version: 1.46.0, 23rd March 2026
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Improved Troubleshooting Support - Comprehensive logging and diagnostics | Improved Troubleshooting Support with Comprehensive logging and diagnostics. |
| Added | Enable Selector-Based Overlays within Shadow DOM Elements for Intersight | Enable Selector-Based Overlays within Shadow DOM Elements for Intersight. |
| Added | Cisco Cloud Control (C3) - Product Onboarding | Cisco Cloud Control (C3) - Product Onboarding. |
| Added | Targeted End-of-Life (EOL) Notifications for Intersight | Intersight Use Case: Targeted End-of-Life (EOL) Notifications. |
| Added | Upgraded Build Pipeline to Support TypeScript and Modern ECMAScript Features | Upgraded Build Pipeline to Support TypeScript and Modern ECMAScript Features. |
| Added | Onboarded Email Threat Defense (ETD) for Native Embed | Onboarded Email Threat Defense (ETD) to deliver Native Embed features and enhance user experience. |
| Added | Open custom guided workflow in a new tab capability | Added open custom guided workflow in a new tab capability to enhance user experience. |
| Added | Implementation of nonce for Banner CSP blocked inline styles | Implementation of nonce for Banner CSP blocked inline styles. |
| Added | Harbor required fonts bundled for CDAP campaign rendering | Added harbor required fonts in bundle to render CDAP campaigns efficiently. |
| Added | AWS Lambda functions prod deployment 1.14.0 | AWS lambda functions prod deployment 1.14.0. |
| Changed | Automate File Upload Trigger in Shepherd Embedded | Automate File Upload Trigger in Shepherd Embedded. |
| Changed | Optimize Workflows Tab Loading Performance | Optimize Workflows Tab Loading Performance. |
| Changed | Support RADKit Service ID Storage in Csone Case Tag API | Support RADKit Service ID Storage in Csone Case Tag API. |
| Changed | Disable auto-trigger for XDR onboarding checklist pop-up | Disable auto-trigger for XDR onboarding checklist pop-up. |
| Changed | Dark/light mode detection with magnetic/non-magnetic products | Dark/light mode detection with magnetic/non-magnetic products. |
| Security | Enhance encryption with cryptographically secure 12-byte IV generation | Enhance encryption implementation with cryptographically secure 12-byte IV generation and uniqueness validation. |
| Security | Node.js Runtime Upgrade for Performance and Security | Node.js Runtime Upgrade for Performance and Security. |
| Security | Resolved Semgrep pipeline findings to improve application robustness | Resolved Semgrep pipeline findings to improve application robustness. |
| Security | Cleanup and maintenance of Jenkins pipelines | Performed cleanup and maintenance of Jenkins pipelines to improve build efficiency and resource management. |
| Security | Remediate Solis Security Scan Findings in Shepherd Native Embed | Remediate Solis Security Scan Findings in Shepherd Native Embed. |
Version: 1.45.1, 9th March 2026
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | Resolved and Remediated Qwiet-detected frontend vulnerabilities | Resolved and Remediated Qwiet-detected frontend vulnerabilities. |
| Fixed | Screen recording updated to handle file upload for new case opened through SCM | Updated Screen recording to handle file upload is for new case opened though SCM to improve user accessibility. |
Version: 1.45.0, 2nd March 2026
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Implement Checklist with configurable steps and Analytics | Implement Checklist with configurable steps and Analytics. |
| Added | Tiptap Editor for Checklist content editing and lifecycle | Enhancing content editing and lifecycle with the Tiptap Editor for Checklist. |
| Changed | XDR label change in onboarding checklist to "About 6 sections left" | XDR Bug: Label change in onboarding checklist to "About 6 sections left". |
| Fixed | Analytics capture issue fix for Announce Series and handle undefined values for all campaigns | Analytics capture issue fix for Announce Series and handle undefined values for all campaigns. |
| Fixed | Statically load jsonpath-plus package to resolve CSP violations in metadata extraction | Statically load jsonpath-plus package to resolve CSP violations in metadata extraction. |
Version: 1.44.0, 19th February 2026
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Intersight Guest Mode Enhancements - Consume Intersight global JavaScript variable | Intersight Guest Mode Enhancements - Consume Intersight global JavaScript variable. |
| Added | Duo Guest Mode Enhancements - Introduce a Duo-asserted identity signal | Duo Guest Mode Enhancements - Introduce a Duo-asserted identity signal. |
| Changed | Migrate from AWS SDK v2 to AWS SDK v3 | Migrate from AWS SDK v2 to AWS SDK v3 to maintain security compliance. |
| Fixed | Restrict File Uploads to Authorized Cases Across All CIPX-Supported Products | Restrict File Uploads to Authorized Cases Across All CIPX-Supported Products to Enhance User Accessibility. |
| Security | Updated dependencies to stable latest versions to resolve vulnerabilities | Updated dependencies to stable latest versions to resolve vulnerabilities and increase application stability. |
Version: 1.43.0, 10th February 2026
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Implement Modal Announcement Series campaign | Implement Modal Announcement Series campaign. |
| Added | Set up monitoring alerts for newly deployed lambda functions | Set up monitoring alerts for newly deployed lambda functions. |
| Added | Onboarded Accedian for Native Embed | Onboarded Accedian to deliver Native Embed features and enhance user experience. |
| Changed | Update dashboard to show only products live in production | Update dashboard to show only products live in production. |
| Changed | PSIRT CSAF json file consumption enhancement | Enhancement for PSIRT CSAF json file consumption. |
Version: 1.42.0, 30th January 2026
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Guided Workflow and Multi-Guided Workflow tab enhancement via CDAP | Guided Workflow and Multi-Guided Workflow tab enhancement via CDAP. |
| Added | Dynamic Toast Notifications for Shepherd Login Prompts Using CDAP | Enable Dynamic Toast Notifications for Shepherd Login Prompts Using CDAP. |
| Added | Create metrics for MongoDB connection monitoring | Create metrics for MongoDB connection monitoring. |
| Added | Configurable Authentication Server Domain in Native Embed for AWS API Integration | Support for Configurable Authentication Server Domain in Native Embed for AWS API Integration. |
| Added | Duo Admin Panel - Product Onboarding | Duo Admin Panel - Product Onboarding. |
| Changed | Optimize FMC embed Integration Bundle Size | Optimize FMC embed Integration Bundle Size. |
| Changed | Migration from Single product tour to enhanced Product Tour | Improving user experience through migration from Single product tour to the enhanced Product Tour. |
| Changed | Reduce tile size for Apps on SHP | Reduce tile size for Apps on SHP. |
| Changed | Fix CORS header issue for stage buff API on WLC and Meraki | Stage buff api wont load owing to CORS header issue for WLC and Meraki. |
| Changed | Enhanced tooltip button placement for improved accessibility | Enhanced tooltip button placement for improved accessibility and experience. |
Version: 1.41.1, 23rd January 2026
| Type | New/Modified Feature | Description |
|---|---|---|
| Security | Updated jsPDF dependency to address CVE-2024-52307 path traversal vulnerability | Updated jsPDF dependency from 3.0.4 to 4.0.0 to address CVE-2024-52307 path traversal vulnerability. |
Version: 1.41.0, 20th January 2026
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Self-Tag Targeting for Safe Production Testing | Implement Self-Tag Targeting for Safe Production Testing. |
| Added | Customised file upload use case for Authentication summary report in Identity Service Engine | Implemented customised file upload use case for file upload for the Authentication summary report in Identity service engine for improving customer experience. |
| Added | Optimize CDN Caching for Faster Updates for FMC | FMC: Optimize CDN Caching for Faster Updates. |
| Added | Custom GWF on PSIRT Pages | Custom GWF on PSIRT Pages for CVE/PSIRT enhancement. |
| Added | Onboard Intersight as a supported product on Shepherd Native Embed | Onboard Intersight as a supported product on Shepherd Native Embed. |
| Added | initializeGuidedWorkflow new input parameter for Meraki Dashboard | Meraki Dashboard Enhancement: initializeGuidedWorkflow new input parameter. |
| Added | Integrate CodeGuard MCP Server for Automated Code Review | Integrate CodeGuard MCP Server for Automated Code Review. |
| Changed | Update SCM URL for Case Open from CSA | Request to Update SCM URL for Case Open from CSA. |
| Changed | Enable Screen Recording in XDR while Enforcing Trusted Types CSP | Enable Screen Recording in XDR while Enforcing Trusted Types CSP. |
Version: 1.40.1, 9th January 2026
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | Lazy loading for jsPDF library to resolve Web Help Portal App Dynamics conflict | Implemented lazy loading for the jsPDF library to resolve a promise conflict issue related to the Web Help Portal App Dynamics configuration. |
Version: 1.40.0, 18th December 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Implement Nudge campaign with analytics | Implement Nudge campaign with analytics. |
| Added | CSS Name spacing for Shepherd Overlay Components | Implement CSS Name spacing for Shepherd Overlay Components. |
| Added | Display images using S3 URLs rather than base64 | Display images using S3 URLs rather than embedding them as base64. |
| Added | Track User Engagement via Origin-Wise Session IDs using sessionStorage | Tracked User Engagement via Origin-Wise Session IDs Using sessionStorage. |
| Added | Implement Toast campaign with analytics | Implement Toast campaign with analytics. |
| Changed | Improved First-Time Screen Recording Permission Handling for User Experience | Improved First-Time Screen Recording Permission Handling for User Experience. |
| Changed | Improved visual indicator during Screen Recording Processing | Improved visual indicator during Screen Recording Processing for responsive action. |
| Changed | FMC case creation dialog alignment with design standards | FMC case creation dialog not aligned with design standards. |
| Changed | Improved Case Creation Workflow for Non-Auto-Upload Products for FMC | Improved Case Creation Workflow for Non-Auto-Upload Products for FMC. |
| Changed | Migrate to AWS S3 URL to show images instead of base64 | Migrate to AWS S3 url to show the images instead of base64. |
| Security | Integrate Solis Scan stage into Shepherd Native Embed CI/CD pipeline | Integrate Solis Scan stage into Shepherd Native Embed CI/CD pipeline. |
Version: 1.39.0, 11th December 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Improved Authentication Flow for Support Features for FMC | Improved Authentication Flow for Support Features for FMC. |
| Added | Onboarding of PSIRT/Security Advisory Pages | Onboarding of PSIRT/Security Advisory Pages. |
| Changed | Use refresh token to bypass popup for FMC | Use refresh token to bypass popup for FMC. |
| Changed | Provide Feedback During Screen Recording Processing for FMC | Provide Feedback During Screen Recording Processing for FMC. |
| Changed | Improve First-Time Screen Recording Permission Handling for FMC | Improve First-Time Screen Recording Permission Handling for FMC. |
| Changed | Dependency Upgrades, Clean-Up, and Maintenance Tasks for Native Embed | Perform Dependency Upgrades, Clean-Up, and Maintenance Tasks for Native Embed Frontend. |
Version: 1.38.0, 25th November 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Multi-Product Tours with state continuity and analytics | Implement Multi-Product Tours with state continuity and analytics. |
| Added | Enable or disable pulsating animation effect during product tours | Enable or disable the pulsating animation effect during product tours. |
| Added | URL-Agnostic Product Tours for Single and Multi-Product Flows | Support URL-Agnostic Product Tours for Single and Multi-Product Flows. |
| Added | Identity Service Engine (ISE) - Product Onboarding | Identity Service Engine (ISE) - Product Onboarding. |
| Added | Account Management Guided Workflow Integration on Web Help Portal | Account Management Guided Workflow Integration on Web Help Portal. |
| Added | ESA compatibility matrix for cisco.com embed | ESA compatibility matrix for cisco.com embed. |
| Added | FMC theme config option | Add theme config option for FMC. |
| Added | Support XDR via Shepherd Native Embed using CDN Delivery | Support XDR via Shepherd Native Embed using CDN Delivery. |
| Changed | Support Cases tab and related changes for Cylon Dashboard | Support Cases tab and related changes for Cylon Dashboard. |
| Changed | Analytics Dashboard Enhancement for Guest Mode Data | Analytics Dashboard Enhancement for Guest Mode Data. |
Version: 1.37.0, 19th November 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Standalone Case Listing | Standalone Case Listing. |
| Added | Onboarding of Cisco Trust Center | Onboarding of Cisco Trust Center. |
| Added | Professional Services - Business Outcomes and Lookup Dashboard (BOLD) | Professional Services - Business Outcomes and Lookup Dashboard (BOLD). |
| Added | SD-WAN case open to include admin tech attachment check box | Case open should include admin tech attachment check box for SD-WAN Embed. |
| Changed | Differentiate Pop-up Blocker from Authentication Failure Errors for FMC | Differentiate Pop-up Blocker from Authentication Failure Errors for FMC. |
| Changed | Generic Screenshot to allow Pop-Ups for FMC | Generic Screenshot to allow Pop-Ups for FMC. |
| Changed | Migration of file upload cxdmetadata API to the AWS backend service | Migration of file upload cxdmetadata API to the AWS backend service. |
| Removed | Remove MongoDB Atlas Rollback Strategy and Legacy Data API | Remove MongoDB Atlas Rollback Strategy and Legacy Data API. |
Version: 1.36.0, 10th November 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Guest Mode: Un-authenticated features for Native Embed | Guest Mode: Un-authenticated features for Native Embed. |
| Added | Subresource Integrity (SRI) and hardening for CDN-delivered CDAP embed script | Subresource Integrity (SRI) + hardening for CDN-delivered CDAP embed script. |
| Removed | Remove all remaining Intercom references from codebase | Remove all remaining Intercom references from codebase ahead of license expiration (Oct 31). |
| Fixed | Banner alignment issues in Bold Product for Native Embed | Explore and correct the alignment issues in the Bold Product caused by the Banner campaign. |
Version: 1.35.1, 24th October 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Fixed | Proactive popup displays after Native Embed is disabled | Proactive popup displays after Native Embed is disabled. |
Version: 1.35.0, 15th October 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Muse UI Kit implemented in TAC App Store UI | Implemented Muse UI Kit in TAC App Store UI – Users benefit from a consistent, accessible, and intuitive experience. |
| Added | Event Type Filter on Workflows tab for CIPX metabase dashboard | Add Event Type Filter on Workflows tab for CIPX metabase dashboard. |
| Changed | Automatically append timestamp to filenames during upload if duplicate exists | Automatically append a timestamp to filenames during upload if a file with the same name already exists, ensuring unique file storage and eliminating duplicate upload errors. |
| Changed | Auto-resize description input field vertically as users type | Enable the description input field to auto-resize vertically as users type, expanding up to a maximum height and displaying a vertical scrollbar for overflow maintaining accessibility and consistent behavior. |
| Changed | Optimize File Upload Process by eliminating Blob URL Creation | Optimize File Upload Process by Eliminating Blob URL Creation and Direct Blob Upload Implementation. |
| Security | Migrate CSOne File Listing API to AWS Backend | Migrate CSOne File Listing API to AWS Backend to improve overall system architecture. |
Version: 1.34.0, 30th September 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Japanese language support for customized file upload buttons for WLC | Added Japanese language support to ensure the visibility of customized file upload buttons for WLC to enhance user experience. |
Version: 1.33.1, 17th September 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Fix Native Embed Icon duplication issue | Fix Native Embed Icon duplication issue when toggleState and setup methods are called. |
| Removed | Optimized Native Embed integration bundle size | Optimized the Native Embed integration bundle size, resulting in faster loading and improved runtime performance. |
Version: 1.32.0, 10th September 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Event Type Filter on Overlays tab for CIPX metabase dashboard | Add Event Type Filter on Overlays tab for CIPX metabase dashboard. |
| Changed | Updates to CSOne Cases tab in CIPX metabase dashboard | Updates to CSOne Cases tab in CIPX metabase dashboard. |
| Changed | Enhance login toast notification behavior with session persistence | Enhance login toast notification behavior by implementing session persistence for improved user experience. |
| Fixed | Ensure tooltips are properly aligned with their respective elements | Ensure tooltips are properly aligned with their respective elements to enhance overall user experience and readability. |
| Fixed | Improved unauthenticated handler for proactive popup visibility | Improved unauthenticated handler for proactive popup visibility. |
Version: 1.31.0, 3rd September 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Onboarded Cisco Support and Tech Docs for Native Embed | Onboarded Cisco Support and Tech Docs for the Native Embed to enhanced Customer Experience. |
| Changed | Updated file upload case tags title for better clarity | Updated file upload case tags title to specify screen recording, HAR log, or local file for better clarity and reporting. |
Version: 1.30.0, 26th August 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Resume product tour from last available DOM element | Resume product tour from last available DOM element when steps depend on dynamic rendering. |
| Changed | Custom CSS styling support in tooltips using cDAP | Enable support for custom CSS styling in tooltips using cDAP. |
| Changed | Extract product-id from API call | Add functionality to extract product-id from API call to avoid product-id addition in configuration script. |
| Changed | Improved visibility for download button in Upload to Case pop up | Improved visibility for download button in Upload to Case pop up so that user can access easily. |
| Fixed | Resolved 400 Bad Request error from multiple authenticate method calls | Resolved 400 Bad Request error caused by multiple calls to the authenticate method, improving overall user experience. |
Version: 1.29.0, 21st August 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Automated RADKit Serial Number provisioning and notification via Firewall | Enable automated RADKit Serial Number provisioning and notification for TAC engineers via Firewall. |
| Added | Unique identifiers for Shepherd components to support automation testing | Add unique identifiers to Shepherd components to support automation testing for Native Embed. |
| Changed | Update harbor resource injection sequence to prevent CSS conflicts | Update harbor resource injection sequence to prevent CSS conflicts in Native Embed. |
Version: 1.28.1, 14th August 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | Enhanced Toggle Functionality with enabled, disabled and unauthenticated flow | Enhanced Toggle Functionality with enabled and disabled state and unauthenticated flow. |
Version: 1.28.0, 13th August 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | Toggle Functionality Enhancement with User Experience and Visual Consistency | Toggle Functionality Enhancement with User Experience, Visual Consistency, and Reliable State. |
| Fixed | Vertical alignment issue on success notification post authentication | Fixed the vertical alignment issue on success notification post authentication to improve user experience. |
| Fixed | Harbor elements visibility issue in Chrome 139+ for Native Embed | Investigate and fix harbor elements visibility issue in chrome 139+ for Native Embed. |
Version: 1.27.0, 5th August 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Migration of MongoDB Atlas APIs | Migration of MongoDB Atlas APIs to support new features. |
| Added | Evaluation of tags attached to user as an array of strings in session collection | Evaluation of tags attached to user, as an array of strings in session collection. |
| Added | Support new SR number series in CSOne case tags Script | Support new SR number series in CSOne case tags Script. |
| Added | Migrate existing campaign cDAP Data API to AWS Lambda Function | Migrate existing campaign cDAP Data API to AWS Lambda Function. |
| Changed | Encapsulate overlay custom global styles within a dedicated CSS wrapper | Encapsulate all overlay custom global styles within a dedicated CSS wrapper to avoid bleeding of styles. |
| Changed | Update regex patterns to support 7xxxxxxxx TAC SR numbers | Update regex patterns to support 7xxxxxxxx TAC SR numbers. |
| Changed | Update branding to Cisco In Product Support across all platforms | Update branding to Cisco In Product Support across all platforms. |
Version: 1.26.0, 28th July 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Decrypt User Data on Cylon Dashboard for Shepherd and Downloaded Reports | Decrypt User Data on Cylon Dashboard for Shepherd and Downloaded Reports. |
| Added | Store user email address in database logs for Cylon Metabase dashboard | Store user email address in database logs for display on Cylon Metabase dashboard. |
| Added | Include software version data in case open cross launch | Include software version data in problem description and SCM optional fields during case open cross launch to improve case details. |
| Changed | Optimise AWS URLs to use single API Endpoint to restrict the CSP | Optimise the AWS URL's to use the single API Endpoint to restrict the CSP. |
| Fixed | Enhanced Cyber Vision case open issue for upload diagnostic | Enhanced Cyber Vision case open issue for upload diagnostic. |
Version: 1.25.1, 22nd July 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Visualization of case open requests per use case | Implement visualization of case open requests per use case, allowing product owners to identify high-adoption use cases. |
| Added | Loading time tracking for Overlays and Workflows on Cylon Dashboard | Implement loading time tracking for Overlays and Workflows on Cylon Dashboard. |
| Changed | Refactored UI to remove inner HTML for security and CSDL compliance | Refactored UI to Remove inner HTML enhancing security, ensuring CSDL compliance, and maintaining performance. |
Version: 1.24.1, 16th July 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Enhanced Content Delivery via CDN for FMC/DFMC on Native Embed | Enhanced Content Delivery via CDN for FMC/DFMC on Native Embed. |
| Added | Track loading times for overlays and workflows on Cylon Dashboard | Track loading times for both overlays and workflows on In-Product Support Cylon Dashboard. |
| Added | Customizable Native Embed icon styles via configuration options | Added the ability to customize Native Embed icon styles via configuration options, making popups more adaptable and easier to brand. |
| Added | Configurable tool naming in the WebUI | Added support for configurable tool naming in the WebUI, allowing the title Cisco AI Assistant for Support to be customized for different branding or usage contexts. |
| Changed | Ensure tooltip icon size is dynamic | Ensure tooltip icon size should be dynamic. |
| Changed | Page refresh on first time loading for Intercom visibility | Ensuring Page Refresh on first time loading for Intercom visibility. |
| Changed | Dynamically load only required bot scripts | Dynamically load only required bot scripts to improve page performance. |
| Changed | Modified notification for visual feedback upon successful login | Modified notification to provide visual feedback upon successful login, ensuring users of the Cisco Assistant application understand their authentication status. |
| Changed | Refactoring Screen Recording Feature to remove unsafe-inline requirement | Refactoring Screen Recording Feature on Embed to remove unsafe-inline requirement. |
Version: 1.23.0, 4th July 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Enhanced Content Delivery via CDN for FMC/DFMC on Native Embed | Enhanced Content Delivery via CDN for FMC/DFMC on Native Embed. |
| Added | New fields in engagement log for Cylon Dashboard | Added new fields to engagement log to display more information on the Cylon Dashboard so that product owners can identify which use cases have higher adoption. |
| Added | Adding tags to user sessions and enforcing audience targeting in cDAP | Implement adding tags to user sessions and enforcing audience targeting in cDAP. |
| Added | Optimize product configuration for case open on WLC using database collection | Optimize product configuration for case open on WLC using database collection. |
| Added | Implement time spent field in Modal campaign | Native Embed - Implement time spent field in Modal campaign. |
| Added | Case Creation and Attachment in LogAnalyzer for Collaborations Solutions Analyser | Enable Case Creation and Attachment in LogAnalyzer for Collaborations solutions Analyser to streamline file upload and enhance user experience. |
| Added | Track loading times for overlays and workflows on Cylon Dashboard | Track loading times for both overlays and workflows on In-Product Support Cylon Dashboard. |
| Changed | Additional icons added for creating Tooltips | Additional icons added for creating Tooltips. |
| Changed | Improvements to product tours interface and functionality | Improvements to product tours interface and functionality. |
| Changed | Prevent product styles from penetrating overlay styles | Prevent product styles from penetrating overlay styles. |
| Changed | Enhancements to multi-guided workflow feature in CDAP | Implemented enhancements to the multi-guided workflow feature in CDAP to ensure proper workflow triggering, single workflow loading per page, and required field validation. |
| Changed | Integrate backend AWS API for dynamic recommended release notifications for SDWAN | Integrate backend AWS api for dynamic recommended release notifications for SDWAN. |
| Changed | Enhanced Native Embed Readme with CSP implementation updates | Enhanced Native Embed Readme by validating and updating Content Security Policy (CSP) implementation, ensuring seamless functionality. |
| Fixed | Capture 'displayed' Engagement event in tooltip | Native Embed - capture 'displayed' Engagement event in tooltip. |
Version: 1.22.2, 19th June 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Product Onboarding - SD-WAN | Product onboarding for SD-WAN. |
| Added | SD-WAN Admin tech support enhancement | SD-WAN enhancement for Admin tech support. |
| Added | SD-WAN Certificate Expiry Notification enhancement | SD-WAN enhancement for Certificate Expiry Notification. |
| Added | SD-WAN Recommended release notification enhancement | SD-WAN enhancement for Recommended release notification. |
| Added | SD-WAN NTP configuration check enhancement | SD-WAN enhancement for NTP configuration check. |
| Added | SD-WAN Pcap upload to TAC case | SD-WAN new feature for Pcap upload to TAC case. |
| Added | Upload to Case for Web Logs, Syslogs, License Logs, and Packet Captures in WLC | Implemented Upload to Case functionality for Web Logs, Syslogs, License Logs, and Packet Captures in Cisco 9800 WLC to streamline log and packet capture submissions. |
| Added | Upload to Case for File Explorer, Command Line, Debug Bundle, and Radioactive Trace in WLC | Implemented Upload to Case functionality for File Explorer, Command Line, Debug Bundle, and Radioactive Trace in Cisco 9800 WLC, so that customers can efficiently submit these files for support cases. |
| Added | Integrate Modals feature for SMEs for targeted modal campaigns | Integrate Modals feature for SMEs to present targeted modal type of campaigns. |
| Changed | Rebrand External Messaging to "Cisco AI Assistant for Support" | Rebrand External Messaging to "Cisco AI Assistant for Support". |
Version: 1.21.0, 6th June 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Nginx proxy for persona-driven Guided Workflows via Multi-GWF implementation | Integrate the in-product experience Nginx proxy enabling persona-driven Guided Workflows as part of the Multi-GWF implementation. |
| Added | Onboard WLC as a supported product | Onboard WLC as a supported product in the native application, enhancing its functionality and integration with generic features. |
| Added | Validate all existing overlay use cases for WLC | Implement and validate all the existing overlay use cases for WLC so that users can seamlessly access embedded videos, tooltips, and guides. |
| Added | Caching mechanism to manage personalization API timeouts | Implemented a caching mechanism to manage personalization API timeouts and ensure data availability, enabling the application to provide fallback responses and maintain functionality while presenting bots to users during timeouts. |
| Added | Caching mechanism for API Timeout for personalized workflows | Caching Mechanism for API Timeout for personalized workflows an API Integration changes. |
| Changed | Widget changes for web help portal to accommodate new GWF | Widget changes for web help portal to accommodate new GWF. |
Version: 1.20.1, 4th June 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Enhanced User Context API with authentication status validation | Enhanced User Context API with authentication status validation for improved authenticity. |
Version: 1.20.0, 2nd June 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Onboard Web Help Portal for AI Infrastructure, Secure Networking, and CIN | Onboarded the Web Help Portal for AI Infrastructure, Secure Networking, and Software Solutions (CIN) as a supported portal on Shepherd, enabling the delivery of enhanced features to improve customer experience. |
| Added | Onboard Cyber Vision | Onboard Cyber Vision as a supported product in the native application, enhancing its functionality and integration. |
| Added | Onboard Professional Services - SLAM | Onboard Professional Services - SLAM as a supported product in the native application, enhancing its functionality and integration. |
| Added | Single Product Tour via CDAP portal and Shepherd Native Embed | Implement a Single Product Tour through the CDAP portal & Shepherd Native Embed, to create a more dynamic and configurable experience boosting user engagement. |
Version: 1.19.0, 16th May 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Multi guided workflows integration via CDAP portal | Integrate multi guided workflows by CDAP portal to make it more dynamic and configurable, enabling easier workflow management. |
| Added | Public method to disable native embed | Introduced a public method to disable the native embed, allowing the product team to make the native embed pluggable for greater flexibility. |
| Added | Single guided workflows integration via CDAP portal | Integrate single guided workflows by CDAP portal to make it more dynamic and configurable, enabling easier workflow management. |
| Changed | Revise Upload to Case popup titles | Revise the Upload to Case popup titles by replacing SR with Cisco Support Case to enhance user clarity. |
| Changed | Modified help text on bot icon | Modified the help text on the bot icon so that it disappears when engaging with the bot, and reappears when not engaged. |
| Changed | User context API invocation with SSO/JWT tokens | Enhance security by implementing user context API invocation with SSO/JWT tokens to reduce the risk of user impersonation. |
| Changed | Referrer flag to user context for tracking product launch source | Introduce referrer flag to user context for tracking product launch source in buff widget. |
| Changed | Visually aligned floating Guided Workflow Widget | Visually aligned and functional floating Guided Workflow Widget for better usability. |
| Changed | Guided Workflow widget confined within visible page boundaries | Guided Workflow widget confined within the visible page boundaries and maintain consistently positioned. |
| Fixed | Improved GWF Performance on help text and widget visibility | Improved GWF Performance on help text and widget visibility. |
Version: 1.18.0, 23rd April 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Introducing CDAP - Cisco Digital Adoption Platform | Introducing CDAP - Cisco Digital Adoption Platform for contextual overlays and proactive support. |
| Changed | Modified source for tracking WLC Compatibility bot across pages | Modified the source for tracking interface for WLC Compatibility bot across pages to analyze user interactions and engagement with the bot. |
Version: 1.17.0, 10th April 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | CSA_E_FileUpload_Local and CSA_E_RADKit tags for tracking | Added CSA_E_FileUpload_Local and CSA_E_RADKit tags for local file upload and radkit features to improve tracking and analysis. |
| Changed | Display guided workflow on SHP despite cases API failure | Displaying guided workflow on SHP despite cases API failure to enhance user accessibility for open case check. |
Version: 1.16.0, 8th April 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Drop-down list for service requests in file uploads | Implement a drop-down list for service requests in file uploads to help users easily identify and select the correct SR for their uploads. |
| Added | Onboard Cisco Support Home Page | Onboard Cisco Support Home Page as a supported product in the native application, enhancing its functionality and integration. |
Version: 1.15.0, 2nd April 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | Enhance engagement logs for overlay metrics | Enhance engagement logs for overlay metrics to improve clarity and accuracy in metabase dashboards. |
| Changed | Modified public interface of native embed for feature initialization | Modified the public interface of native embed for feature initialization per product requirements and adjusted authentication flow to return appropriate errors, enhancing customizability and robustness. |
Version: 1.14.0, 17th March 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Onboard Collaborations Solutions Analyzer | Onboard Collaborations Solutions Analyzer as a supported product in the native application, enhancing its functionality and integration. |
| Added | Onboard Cisco Compatibility Matrix | Onboard Cisco Compatibility Matrix as a supported product in the native application, enhancing its functionality and integration. |
Version: 1.13.0, 11th March 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | Ensure lock files are committed and verify dependency integrity in CI/CD | Ensure lock files are committed and verify dependency integrity in CI/CD. |
| Fixed | Engagement data not being logged for overlays and guided workflow | Resolved the issue of engagement data not being logged for overlays and guided workflow, allowing it to be tracked and displayed in analytics. |
Version: 1.12.0, 10th February 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | Magnetic design for Upload to Case popups | Implement Magnetic design for Upload to Case popups to improve user interface consistency. |
| Security | Input validation to mitigate VAPT security risks | Implement input validation to mitigate security risks identified in VAPT. |
Version: 1.11.0, 28th January 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | Update database collection name for consistency | Update database collection name for consistency to align with standard naming convention. |
Version: 1.10.3, 27th January 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Fixed | GWF failing on relaunch on cisco.com field notice stage environment | Implement a fix on cisco.com field notice for GWF failing on relaunch on stage environment. |
Version: 1.10.0, 15th January 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | File upload functionality using new CXD APIs | Implement file upload functionality using the new CXD APIs, enabling users to seamlessly upload files to cases. |
| Added | Automate Jira Release page status update on Webex Release Notification | Automate update of Jira Release page status upon Webex Release Notification to streamline the release process and reduce manual effort. |
| Added | SonarQube authentication for CI/CD pipelines | Add authentication for SonarQube to facilitate the generation of SonarQube reports on Shepherd's CI/CD pipelines, aiding in the detection of static code errors. |
| Changed | Magnetic design for popup | Implement Magnetic design for the popup, ensuring alignment with the framework adopted by products in the Security space to drive enterprise adoption. |
Version: 1.9.0, 9th January 2025
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | AWS proxy for native authentication sign-in | Utilize AWS proxy for native authentication sign-in to bypass origin restrictions of the Okta token API, allowing seamless authentication. |
Version: 1.8.0, 12th December 2024
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Display UUID of the enterprise from Security Cloud Control | Display the UUID of the enterprise from Security Cloud Control in the overview tab, allowing users to easily copy it for reference and use. |
| Added | Maintenance mode feature | Implement the maintenance mode feature to temporarily pause application services during updates or releases, preventing conflicts and data loss. |
| Added | Onboard Secure Cloud Control (CDO) | Onboard Secure Cloud Control (CDO) as a supported product in the native application, enhancing its functionality and integration. |
| Added | Onboard FMC/DFMC | Onboard FMC/DFMC as a supported product in the native application, enhancing its functionality and integration. |
| Changed | Update database for native embed to unify with Shepherd | Update the database for native embed to unify it with Shepherd, ensuring a common database for both browser extension and native embed. |
| Changed | Track interactions with tooltips and guided workflows via simple rules engine | Integrated code to track interactions with tooltips and guided workflows injected by the simple rules engine, enabling detailed tracking within products and portals. |
Version: 1.7.0, 27th November 2024
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | API to fetch common settings from MongoDB | Implement API to fetch common settings from MongoDB, facilitating efficient data retrieval and management. |
Version: 1.6.0, 19th November 2024
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | Limit notifications to API-related errors in file uploads | Limit notifications solely to API-related errors in file uploads to decrease the occurrence of false positives. |
| Changed | Tooltip update on field notice pages for Device Serial Number | Update tooltip on field notice pages to display "Device Serial Number" instead of Cisco LAN Wireless Controller. |
| Changed | Enhanced tooltip positioning for action items in application popup | Enhance tooltip positioning for action items in the application popup to improve user experience. |
Version: 1.5.0, 7th November 2024
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Focus effect highlighting for modals and tooltips | Implement focus effect highlighting for modals and tooltips for enhanced user experience. |
| Added | Generic file upload option for local files | Add a generic file upload option to enable the upload of local files to a Cisco Support case. |
| Added | Unique stylings for guided workflow overlays | Add unique stylings to guided workflow overlays to differentiate look and feel between embed and guided workflows experience. |
| Added | Pop-Up blocker detection before Screen Recording or Case Open | Detect and warn about Pop-Up blocker before Screen Recording or Case Open with steps for user to help user disable popup blocker. |
| Security | Migrate csa_productDetails from Local Storage to Session Storage | Migrate csa_productDetails from Local Storage to Session Storage to enhance data storage security. |
Version: 1.4.0, 24th October 2024
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | Improve request scoping in HAR Logs | Improve request scoping to resolve missing response data in HAR Logs. |
| Fixed | Prevent API from enabling buff on URL despite buff collection settings | Implement fix to prevent API from enabling buff on URL despite buff collection settings, to ensure alignment with buff collection configurations. |
| Fixed | Screen recording functionality fix on Windows | Implement a fix for screen recording functionality on Windows to ensure a consistent experience across all operating systems. |
| Security | Corona scan automation in Jenkins | Enable Corona scan automation in Jenkins to streamline CSDL compliance. |
Version: 1.3.4, 9th October 2024
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | SAST scan integration in CI/CD pipeline | Integrate SAST scan in CI/CD pipeline to enhance security by detecting vulnerabilities earlier in the development process. |
| Changed | Tooltip update on FN72424 for Document ID icon | Update tooltip on FN72424 for Document ID icon to improve clarity on bug applicability validation. |
| Changed | Buff widget icon positioning adjustment | Adjust Buff widget icon positioning to prevent overlap with the footer for improved page layout. |
| Security | Resolve high-risk SCAVA report items | Resolve high-risk items identified in SCAVA report to mitigate security vulnerabilities. |
| Security | Move access token from local storage to session storage | Move access token from local storage to session storage and address security issues to ensure compliance with security best practices. |
| Security | Remove encryption on data stored in local/session storage | Remove encryption on data stored in local/session storage to simplify data handling and improve performance. |
Version: 1.3.3, 4th October 2024
| Type | New/Modified Feature | Description |
|---|---|---|
| Changed | Render method integrated as part of setup | Integrate the render method as part of setup if access token is present for authentication applications to drive user adaptation. |
| Fixed | Buff Prod execution issue on staging environment | Fix Buff Prod execution issue on staging environment to call the correct configuration for Buff widget. |
Version: 1.3.2, 1st October 2024
| Type | New/Modified Feature | Description |
|---|---|---|
| Security | Minimum 80% code coverage for native embed repository | Implement minimum 80% code coverage for native embed repository to prevent code issues and ensure robustness. |
Version: 1.3.1, 26th September 2024
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | Environment parameter for stage and production | Add environment parameter to accept stage and production in the product configurations to update the environment variables as per specified environment. |
| Added | Product configuration added to setup | Add product configuration to the setup to eliminate the product detection from native embed. |
| Added | Proactive prompt for unauthenticated users on cisco.com | Add proactive prompt for unauthenticated users for cisco.com to increase user interaction with native embed. |
| Changed | Pop-Up blocker detection before Screen Recording or Case Open | Detect and warn about Pop-Up blocker before Screen Recording or Case Open trigger to prevent task repetition. |
Version: 1.2.2, 18th September 2024
| Type | New/Modified Feature | Description |
|---|---|---|
| Added | SSO authentication for native embed | Add SSO authentication for native embed so that user can authenticate and use the native embed features. |
| Added | Product metadata extraction | Add product metadata extraction to capture page URLs, parameters within stylesheets and extract products information from DOM to enrich user experience. |
| Added | Chat widget auto-load for Guided Workflows | Integrate chat widget to auto-load Guided Workflows to enhance user self-service. |
| Added | Case open functionality for supported products | Add case open functionality for supported products so that users can proactively open cases from native embed. |
| Added | File upload functionality for supported products | Add file upload functionality for supported products so that users can proactively upload the debug files. |
| Added | Screen recording for supported products | Add screen recording for supported products to capture and upload the recording of issues with application proactively. |
| Added | HAR logs recording for supported products | Add HAR logs recording for supported products to capture the HAR Logs for the session. |
| Added | Resize in-product modal on Field Notices pages | Resize in-product modal injected in Field Notices pages for uniform user experience and improved design consistency. |
| Added | Field Notices Check Bot integration in GWF In Portal Modal | Integration of Field Notices Check Bot in GWF In Portal Modal to drive customer interaction with the GWF widget. |
| Added | Tooltip for GWF on FN72424 | Add tooltip for GWF on FN72424 to drive customer interaction with the GWF widget. |
| Added | Rule based Magnetic Overlay | Add Rule based Magnetic Overlay to define the placement and trigger for Tooltip, Banner and Popup to replace overlays from intercom. |
| Added | Satisfied/Not Satisfied feedback button and Webex QnA room icon | Add Satisfied/Not Satisfied button to get user feedback and Webex QnA room icon to join Webex Q&A space. |
| Added | Delivery field in csone-case-tags API and analytics tracking | Add Delivery field in csone-case-tags API and added analytics code to track the native embed usage. |