Cisco.com Support Home Page

Overview

The Cisco.com Support Home Page introduces an evolved Cisco In Product Support, tailored to meet the needs of product users. Its functionalities are seamlessly embedded into the product page through integrated elements, ensuring full accessibility and a cohesive experience within the product's interface. By blending naturally with the product's design, users can effortlessly leverage the Support Assistant's capabilities.

This documentation provides a detailed, step-by-step guide to the features available on the Support Home Page, including screen recording, uploading local files to a case, and guided workflows integrated within the product.

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Key Features

Screen Recording: Record your screen, including audio and screenshots, to visually communicate issues to TAC.

Upload Local File: Upload generic local files to an existing Cisco Support Case to effectively communicate issues

TAC point of presence widget (Guided Workflows): An in-app widget (TAC Point of Presence) enables you to obtain digital self-guided support.

Explore detailed explanations of these use cases in the section titled "Use Cases".

Use Cases Use Cases