Catalyst 9800 Series Wireless LAN Controllers

Overview

Cisco In-Product Support provides tailored features for Catalyst 9800 Series Wireless LAN Controllers by embedding widget capabilities directly within the WLC interface, integrating seamlessly with the native interface.

The Wireless LAN Controller (WLC) offers an evolution from the traditional browser extension by embedding widget capabilities natively, eliminating the need for a separate web extension. This native integration enables Cisco In-Product Support directly within the WLC interface.

This documentation highlights the key features and use cases supported by WLC. For more detailed explanations, users should refer to the Use Cases section.

While working within the WLC, users should watch for highlighted callouts that indicate the availability of supported Cisco features, including the native widget and file upload capabilities. These callouts help users identify and utilize the integrated Cisco support features efficiently.

Key supported features of the Cisco Support Assistant embedded in WLC include:

• Case Open: Intuitive, context-aware interface to open TAC cases directly from the GUI, with easy attachment of relevant logs and files.

• Screen Recording: Ability to record on-screen activities to visually demonstrate issues during case submission.

• File Upload: Simplified uploading of diagnostic files and configuration logs directly within the GUI.

• Smart Tooltips: Contextual guidance with helpful hints, quick links to Cisco documentation, and troubleshooting insights.

• Wireless Compatibility Assistant: Self-service for wireless configuration, compatibility, best practices, and feature-related questions.