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XDR
Overview

Cisco In Product Support in Cisco XDR

Overview

XDR offers the evolution of the browser extension, now embedded natively to deliver widget capabilities without requiring a web extension. This enables Cisco In‑Product Support directly within XDR.

This documentation outlines the key features and use cases supported for WLC. For detailed explanations, refer to the Use Cases section.

When working in XDR, watch for highlighted callouts that indicate the availability of supported Cisco features, such as the native widget and file upload capabilities.


XDR In-Product Support Overview

Key Features

  • Case Management: Open, view, and manage Cisco support cases directly from the Chrome extension interface.

  • Screen Recording: Record your screen, including audio and screenshots, to visually communicate issues to Cisco TAC.

  • HAR Log Collection: Capture browser HAR logs to provide detailed diagnostic information for troubleshooting.

  • File Uploads: Upload local files to existing support cases or attach files while creating a new case.

  • Case List: View, track, and monitor case details and status updates for all created cases.

Explore detailed explanations of these use cases in the section titled "Use Cases"

Use CasesUse Cases