Cisco Support Assistant Extension

Designed to organically appear within product portals as needed.

Geared to enhance self-service capabilities for faster solutions.

Aimed to optimize your support interactions and workflows.

Elevate Your Self-Service Experience with Cisco Support Assistant Extension.

Maximize the potential of your Cisco products with improved self-support and virtual assistance.

Explore Key Features

Leverage TAC Intelligence with – a personalized, efficient, and effective support companion within product portals.

Available precisely when you need it, aligned with your deployed solutions, and tailored to your requirements.

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Key Features

Seamlessly Integrated Support

Elevate your support experience by seamlessly integrating Cisco Support features into your product portals for enhanced self-service options.

Smart Contextual Tooltips

Get instant, context-sensitive assistance with smart tooltips that showcase best practices, tips, and product notifications directly within your product portal.

Guided Campaigns for Effortless Navigation

Navigate complex issues effortlessly with guided campaigns that offer step-by-step guidance tailored to your specific needs.

Enhanced Features for your Cisco Support Experience

Automate troubleshooting uploads, open cases directly from product portals, and enjoy other support workflow efficiencies.

FAQs

Common Questions

What is the Cisco Support Assistant Extension?

The Cisco Support Assistant Extension is the first Cisco Secure Development Lifecycle (CSDL) approved extension publicly available in the Chrome store. It aims to bring Cisco Support closer to Cisco products and portals by extending Cisco Technical Assistance Center (TAC) Intellectual Capital directly inside the Cisco product portals, creating a frictionless self-support experience for customers.

What is Cisco Technical Assistance Center (TAC) Intellectual Capital?

Cisco TAC Intellectual Capital includes various documentation, tech tips, videos, tools, and self-service guided workflows. TAC injects this content at the right channel (documentation, product portal, support case, etc.) based on matched conditions, providing a seamless digitized self-service experience.

How can I download the Cisco Support Assistant Extension?

To download the extension, click on the Download Extension button in the navigation bar at the top of this page. Then click on 'Add to Chrome' and confirm the addition of the extension. Manage the extension via "chrome://extensions/" or the extension tab beside the search bar.

How does the extension secure user sessions and browsing data?

The Cisco Support Assistant Extension is Cisco Secure Development Lifecycle (CSDL) approved to ensure compliance with the Cisco TAC Data Sheet. It documents itself as "product not supported" on the browser session if the page is not listed under supported products. Learn more here.

What does "debugger backend" mean in the Chrome browser?

When the Cisco Support Assistant Extension is added to Chrome, users may see a warning message regarding the "debugger" functionality. However, the "Debug mode" is designed to operate only when users are on a supported product URL and signed in with their Cisco.com ID. The extension does not use the debugger functionality on any other pages or portals.

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A Cisco SDL-approved browser extension

Unlock TAC Insights within Cisco Products.